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Troubleshoot issues related to data connectivity and your BlackBerry Curve 9310

This article helps you troubleshoot data connectivity issues on your BlackBerry Curve 9310.

You may have data connectivity issues if you're unable to:

  • Connect to the Internet
  • Browse websites
  • Send or receive multimedia messages
  • Load Internet content within applications
  • Send or receive email

These steps help identify and resolve the underlying cause. After completing each step, test to see if the issue is fixed. If not, continue to the next step.

  1. Verify mobile data is enabled.

    1. From the home screen, scroll to the All tray, and press the trackpad.
    2. Scroll to Manage Connections, and press the trackpad.
    3. Scroll to Networks and Connections, and press the trackpad.
    4. Scroll to Mobile Network, and press the trackpad.
    5. Ensure that Data Services is set to ON.
  2. Update the data profile.

    1. From the home screen, scroll to the All tray, and press the trackpad.
    2. Scroll to Manage Connections, and press the trackpad.
    3. Scroll to Networks and Connections, and press the trackpad.
    4. Scroll to Mobile Network, and press the trackpad.
    5. Press the Menu key.
    6. Scroll to Update Profile, press the trackpad, and wait while it updates.
    7. With OK highlighted, press the trackpad.
  3. Perform a soft reset.

    A soft reset reconnects your BlackBerry® Curve™ 9310 to the Boost Mobile network.

    1. Turn your phone off.
    2. Remove the battery. After 30 seconds, reinsert the battery.
    3. Turn your phone back on.

Note: To optimize device performance, be sure your BlackBerry Curve 9310 is running the most recent device software. Check for software updates.

If you're still having issues, contact Boost Customer Care.