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Troubleshoot issues related to apps on your Kyocera DuraShock

This article helps troubleshoot malfunctioning applications on your Kyocera DuraShock.

You may have an unstable application if it:

  • Doesn't open
  • Crashes frequently
  • Freezes or becomes unresponsive
  • Displays error messages

These steps help identify and resolve the underlying cause. After completing each step, test to see if the issue is fixed. If not, continue to the next step.

  1. Perform a soft reset.

    A soft reset deletes any temporary files that may be causing the issue.

    1. Turn your phone off.
    2. Remove the battery. After 30 seconds, reinsert the battery.
    3. Turn your phone back on.
  2. Identify the applications currently installed on your Kyocera DuraShock.

    View your installed applications.

  3. Uninstall and reinstall the application that isn't working.

    A complete application uninstall removes all related files, settings, and data from your Kyocera DuraShock. After the uninstall, reinstall it to try to fix any download errors and to be sure you have the latest software version of the application.

    Uninstall the application.

    Download and reinstall the application.

Note: To optimize device performance, be sure your Kyocera DuraShock is running the most recent device software. Check for software updates.

If you're still having issues, contact Boost Customer Care.