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Troubleshoot issues related to low internal memory on your LG G2

This article helps you troubleshoot low internal memory issues on your LG G2.

You may have low internal memory issues if your phone is:

  • Displaying low memory error messages
  • Unable to install applications
  • Freezing or unresponsive

These steps help identify and resolve the underlying cause. After completing each step, test to see if the issue is fixed. If not, continue to the next step.

Low memory issues can arise when you have too many applications on your LG G2 or when you need to clear your application cache.

  1. Verify your LG G2 has available memory.

    1. From the home screen, tap the All Apps icon.
    2. Scroll to and tap Settings.
    3. Scroll to and tap Storage.
    4. The amount of available memory is displayed in the Available category.
  2. Uninstall unused applications.

    Boost Mobile recommends that you uninstall unused applications when possible. It helps free up internal memory and can improve device performance.

    Uninstall an application.

    Note: Your LG G2 comes with some pre-installed applications that you can't uninstall.

  3. Clear application cache.

    Each application has a cache of temporary files that may be taking up memory.

    Try clearing the application cache from your larger applications to free up space.

    Continue to clear the cache on the rest of your applications.

    You may not be able to clear the cache for every application.

    Rarely, an application may not function as expected afterward.

    Try clearing your application cache first and test to see if that resolves your issue.

    • If you clear the application cache, you don't remove your personal settings or information.
    • If you clear the application data, you remove your personal settings and info such as login information and high scores.

    1. From the home screen, tap the All Apps icon.
    2. Scroll to and tap Settings.
    3. Scroll to and tap Apps.
    4. Scroll to the All tab.
    5. Scroll to and tap the preferred application.
    6. Tap Clear cache.
  4. Perform a soft reset.

    A soft reset deletes any temporary files and can potentially free up internal memory.

    1. Press and hold the Power key for about 10 seconds, until the phone powers off.
    2. Release the Power key as soon as the device restarts.

Note: To optimize device performance, be sure your LG G2 is running the most recent device software. Check for software updates.

If you're still having issues, contact Boost Customer Care.