Troubleshoot issues related to multimedia messages (MMS) on your LG G2 | Boost Mobile FAQs & More on your LG G2 | Boost Mobile
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Troubleshoot issues related to multimedia messages (MMS) on your LG G2

This article helps troubleshoot sending or receiving multimedia messages.

You may have this issue if your phone is unable to:

  • Send or receive multimedia messages (messages with pictures, video or audio)

These steps help identify and resolve the underlying cause. After completing each step, test to see if the issue is fixed. If not, continue to the next step.

  1. Verify mobile data is enabled.

    1. From the home screen, tap the All Apps icon
    2. Scroll to and tap Settings.
    3. Tap to toggle the Mobile data switch to ON if needed.
  2. Update the data profile

    1. From the home screen, tap the All Apps icon.
    2. Scroll to and tap Settings.
    3. Scroll to and tap System updates.
    4. Tap Update profile and wait until it completes.
    5. Tap OK.

    If your LG G2 still can't connect to data, troubleshoot data connectivity..

  3. Do you see an error message that says the media file is too large?

    Try reducing the size of the file with a compatible editing program available in Google Play Store™.

    You can also try to send the file via email. Email providers usually have a higher file size limit.

  4. Perform a soft reset.

    A soft reset reconnects your LG G2 to the Boost Mobile network.

    1. Press and hold the Power key for about 10 seconds, until the phone powers off.
    2. Release the Power key as soon as the device restarts.

Note: To optimize device performance, be sure your LG G2 is running the most recent device software. Check for software updates.

If you're still having issues, contact Boost Customer Care.