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Troubleshoot issues related to apps on your Lumia 635

This article helps troubleshoot malfunctioning applications on your Lumia 635.

You may have an unstable application if it:

  • Doesn't open
  • Crashes frequently
  • Freezes or becomes unresponsive
  • Displays error messages

These steps help identify and resolve the underlying cause. After completing each step, test to see if the issue is fixed. If not, continue to the next step.

  1. Perform a soft reset.

    A soft reset deletes any temporary files that may be causing the issue.

    1. Turn your phone off.
    2. Remove the battery. After 10 seconds, reinsert the battery.
    3. Turn your phone back on.
  2. Uninstall and reinstall the application that isn't working.

    A complete application uninstall removes all related files, settings, and data from your Lumia 635. After the uninstall, reinstall it to try to fix any download errors and to be sure you have the latest software version of the application.

Note: To optimize device performance, be sure your Lumia 635 is running the most recent device software. Check for software updates.

If you're still having issues, contact Boost Customer Care.