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Troubleshoot issues related to low internal memory on your Boost Max

This article helps you troubleshoot low internal memory issues on your Boost Max.

You may have low internal memory issues if your phone is:

  • Displaying low memory error messages
  • Unable to install applications
  • Freezing or unresponsive

These steps help identify and resolve the underlying cause. After completing each step, test to see if the issue is fixed. If not, continue to the next step.

Low memory issues can arise when you have too many applications on your Boost Max™ or when you need to clear your application cache.

  1. Verify you have available memory using Boost Zone.

    The Boost Zone application can help identify the cause of low memory issues.

    1. From the home screen, tap the All Apps icon, then tap Boost Zone.
    2. Swipe to the left to open Device Diagnostics.
    3. Tap Storage.
    4. Refer to Total Available Storage in the Overview section to determine if your phone has low memory.
  2. Uninstall unused applications.

    Boost Mobile recommends that you uninstall unused applications when possible. It helps free up internal memory and can improve device performance.

    Uninstall an application.

    Note: Your Boost Max comes with some pre-installed applications that you can't uninstall.

  3. Move applications to the memory card.

    By default, your Boost Max saves all applications to internal memory. To free up internal memory, you can move some applications to the memory card.

    Note: Be sure your memory card has enough space to handle the transfer. You can also consider switching to a higher capacity memory card.

    1. From the home screen, tap the Menu key.
    2. Tap System settings.
    3. Scroll to and tap Apps.
    4. Swipe to the All tab.
    5. Scroll to and tap the preferred application.
    6. To move the application to the memory card, tap Move to SD card.
  4. Clear application cache.

    Each application has a cache of temporary files that may be taking up memory.

    Try clearing the application cache from your larger applications to free up space.

    Continue to clear the cache on the rest of your apps.

    You may not be able to clear the cache for every application.

    Rarely, an application may not function as expected afterward.

    Be sure you clear only the application cache and not the application data.

    • If you clear the application data, you remove your personal settings and info such as login information and high scores.
    • If you clear the application cache, you don't remove your personal settings or information.

    1. From the home screen, tap the Menu key.
    2. Tap System settings.
    3. Scroll to and tap Apps.
    4. Swipe to the All tab.
    5. Scroll to and tap the preferred application.
    6. Tap Clear cache.
  5. Perform a soft reset.

    A soft reset deletes any temporary files and can potentially free up internal memory.

    1. Press and hold the Power key until your phone restarts.

Note: To optimize device performance, be sure your Boost Max is running the most recent device software. Check for software updates.

If you're still having issues, contact Boost Customer Care.