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Troubleshoot issues related to data connectivity and your LG Realm

This article helps you troubleshoot data connectivity issues on your LG Realm.

You may have data connectivity issues if you're unable to:

  • Connect to the Internet
  • Browse websites
  • Send or receive multimedia messages
  • Load Internet content within applications
  • Send or receive email

These steps help identify and resolve the underlying cause. After completing each step, test to see if the issue is fixed. If not, continue to the next step.

  1. Verify mobile data is enabled.

    1. From the home screen, tap the Menu key.
    2. Tap System settings.
    3. Tap More.
    4. Tap Mobile networks.
    5. Tap to check Data enabled.
  2. Verify your LG Realm is connected to the Boost Mobile data network using Boost Zone.

    1. From the home screen, tap the All Apps icon, then tap Boost Zone.
    2. Swipe to the left to open Device Diagnostics.
    3. Look for Network:
      • Network is in the Passed section: Your phone is connected to the Boost data network.
      • Network is in the Failed or Flagged section: Update the Data Profile.
        1. From Device Diagnostics, tap Network.
        2. Tap Update Profile.
        3. After the update is complete, tap OK.
  3. Reset your connection to the Boost Mobile network.

    If resetting your connection to the Boost Mobile network doesn't help, contact Boost Customer Care.

    Note: Resetting your connection does not erase any data from your phone.

    1. From the home screen, tap Phone.
    2. Dial ##72786#.
    3. Your phone restarts.
    4. After it restarts, your phone automatically starts Hands Free Activation.
    5. After Hands Free Activation completes, your phone is ready to be used.

Note: To optimize device performance, be sure your LG Realm™ is running the most recent device software. Check for software updates.

If you're still having issues, contact Boost Customer Care.