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Troubleshoot issues related to low internal memory on your Samsung Transform Ultra

This article helps you troubleshoot low internal memory issues on your Samsung Transform Ultra.

You may have low internal memory issues if your phone is:

  • Displaying low memory error messages
  • Unable to install applications
  • Freezing or unresponsive

These steps help identify and resolve the underlying cause. After completing each step, test to see if the issue is fixed. If not, continue to the next step.

Low memory issues can arise when you have too many applications on your Samsung Transform™ Ultra or when you need to clear your application cache.

  1. Verify your Samsung Transform Ultra has available memory.

    1. From the home screen, tap the All Apps icon.
    2. Scroll to and tap Settings.
    3. Scroll to and tap Storage.
    4. The amount of available memory is displayed in the Available space category.
  2. Uninstall unused applications.

    Boost Mobile recommends that you uninstall unused applications when possible. It helps free up internal memory and can improve device performance.

    Uninstall an application.

    Note: Your Samsung Transform Ultra comes with some pre-installed applications that you can't uninstall.

  3. Move applications to the memory card.

    By default, your Samsung Transform Ultra saves all applications to internal memory. To free up internal memory, you can move some applications to the memory card.

    Note: Be sure your memory card has enough space to handle the transfer. You can also consider switching to a higher capacity memory card.

    1. From the home screen, tap the Menu key.
    2. Tap Settings.
    3. Scroll to and tap Applications.
    4. Scroll to and tap Manage applications.
    5. Swipe to the All tab.
    6. Scroll to and tap the preferred application.
    7. To move the application to the memory card, tap Move to SD card.
  4. Clear application cache.

    Each application has a cache of temporary files that may be taking up memory.

    Try clearing the application cache from your larger applications to free up space.

    Continue to clear the cache on the rest of your apps.

    You may not be able to clear the cache for every application.

    Rarely, an application may not function as expected afterward.

    Try clearing your application cache first and test to see if that resolves your issue.

    • If you clear the application cache, you don't remove your personal settings or information.
    • If you clear the application data, you remove your personal settings and info such as login information and high scores.

    1. From the home screen, tap the All Apps icon.
    2. Scroll to and tap Settings.
    3. Scroll to and tap Applications.
    4. Scroll to and tap Manage applications.
    5. Tap the All tab.
    6. Scroll to and tap the preferred application.
    7. Tap Clear cache.
  5. Perform a soft reset.

    A soft reset deletes any temporary files and can potentially free up internal memory.

    1. Turn your phone off.
    2. Remove the battery. After 30 seconds, reinsert the battery.
    3. Turn your phone back on.

Note: To optimize device performance, be sure your Samsung Transform Ultra is running the most recent device software. Check for software updates.

If you're still having issues, contact Boost Customer Care.