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Troubleshoot shortened battery life on your LG Tribute 2

This article helps you troubleshoot battery life issues on your LG Tribute 2

You may have battery issues if:

  • Your LG Tribute 2 consistently displays a low charge
  • The battery drains quickly

Try each of these steps to see if it helps your charge last longer.

  1. In Boost Zone, learn how your current power settings affect battery life.

    1. Access Boost Zone.
    2. Swipe to the left to open Device Diagnostics.
      • Tap the Refresh icon if Device Diagnostics does not load.
    3. Tap Power Usage.
      • Overview: Displays your current power usage level.
      • Power Usage Details: Shows your power usage over time and which features use your battery the most.
        • Battery Usage: Shows battery history and power usage of each app.
        • Current Power Settings: Shows settings that can affect battery life. Tap an item to change the setting.
        • Select Power Mode: Helps change settings to extend battery life.
      • Learn More: Provides more information on battery life.
  2. Change the power settings to Low Power.

    1. Access Boost Zone.
    2. Swipe to the left to open Device Diagnostics.
      • Tap the Refresh icon if Device Diagnostics does not load.
    3. Tap Power Usage.
    4. Tap Select Power Mode.
    5. Tap Apply.

      Note: If location services are enabled, they must be disabled manually. On the Select Power Mode prompt, tap Continue, tap Settings, tap the Location switch to OFF and tap the Back key to return to the Select Power Mode prompt.

  3. Close or uninstall applications.

    • Some apps run in the background when you are not using them.
    • Also, some apps consume more energy than others.
    • Some apps come pre-loaded on your phone and you can't uninstall them.

    1. Access Boost Zone.
    2. Swipe to the left to open Device Diagnostics.
      • Tap the Refresh icon if Device Diagnostics does not load.
    3. Tap Power Usage.
    4. Tap Battery Usage.
    5. Tap the application you want to close or uninstall.
      • Close (turn off) an application: Tap Force stop.
      • Uninstall (remove from phone) an application: Tap App info, Uninstall, and then OK.
  4. Verify that your LG Tribute 2 is running the most recent software.

    1. Access Boost Zone.
    2. Swipe to the left to open Device Diagnostics.
      • Tap the Refresh icon if Device Diagnostics does not load.
    3. Tap System Updates.
    4. Tap Device Software.
    5. Tap CHECK FOR UPDATE.
      • If an update is available, follow the prompts to install.
  5. Safely remove your SD card.

    1. From the home screen, tap the All Apps icon..
    2. Scroll to and tap Settings.
    3. Scroll to and tap Storage.
    4. Scroll to and tap Unmount SD card.
    5. Remove the battery cover.
    6. Remove the SD card.
    7. Replace the battery cover.
  6. Perform a soft reset.

    A soft reset restarts your phone and does not erase any of your content or data.

    1. Leave the phone powered on.
    2. Remove the battery. After 10 seconds, reinsert the battery.
    3. Turn your phone back on.
  7. Verify that your charger is working properly.

    Note: You risk severe damage to your phone if the charger isn't the same voltage, amps, and plug type as your original charger. You can purchase compatible chargers on boostmobile.com.

    1. Connect your phone to your charger.
    2. Access Boost Zone.
    3. Swipe to the left to open Device Diagnostics.
      • Tap the Refresh icon if Device Diagnostics does not load.
    4. Tap Battery Status.
    5. Verify that the battery status is Charging.
  8. If you still have a battery issue, review these FAQs or contact Boost Customer Care.