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Troubleshoot issues related to low internal memory on your Huawei Union

This article helps you troubleshoot low internal memory issues on your Huawei Union

You may have low internal memory issues if your phone is:

  • Displaying low memory error messages
  • Unable to install applications
  • Freezing or unresponsive

These steps help identify and resolve the underlying cause. After completing each step, test to see if the issue is fixed. If not, continue to the next step.

Low memory issues can arise when you have too many applications on your Huawei Union or when you need to clear your application cache.

  1. Use Boost Zone to verify if your phone has low memory.

    1. From the home screen, tap Boost Zone.
    2. Swipe to the left to open Device Diagnostics.
    3. Tap Storage.
    4. Refer to Available in the Overview section to determine if your phone has low memory.
  2. Uninstall unused applications.

    Boost Mobile recommends that you uninstall unused applications when possible. It helps free up internal memory and can improve device performance.

    Uninstall an application.

    Note: Your Huawei Union comes with some pre-installed applications that you can't uninstall.

  3. Move applications to the memory card.

    By default, your Huawei Union saves all applications to internal memory. To free up internal memory, you can move some applications to the memory card.

    Note: Be sure your memory card has enough space to handle the transfer. You can also consider switching to a higher capacity memory card.

    1. From the home screen, tap the All Apps icon.
    2. Scroll to and tap Settings.
    3. Scroll to and tap Manage apps.
    4. Scroll to and tap the application.
    5. Scroll to and tap Move to SD card.
  4. Clear application cache.

    Each application has a cache of temporary files that may be taking up memory.

    Try clearing the application cache from your larger applications to free up space.

    Continue to clear the cache on the rest of your apps.

    You may not be able to clear the cache for every application.

    Rarely, an application may not function as expected afterward.

    Be sure you clear only the application cache and not the application data.

    • If you clear the application data, you remove your personal settings and info such as login information and high scores.
    • If you clear the application cache, you don't remove your personal settings or information.
    1. From the home screen, tap the All Apps icon.
    2. Scroll to and tap Settings.
    3. Scroll to and tap Manage apps.
    4. Swipe to the All tab.
    5. Scroll to and tap the application.
    6. Tap Clear cache.
  5. Perform a soft reset.

    A soft reset deletes any temporary files and can potentially free up internal memory.

    1. Press and hold the Power key for 10 seconds.
    2. The phone will power off and back on.

Note: To optimize device performance, be sure your Huawei Union is running the most recent device software. Check for software updates.

If you're still having issues, contact Boost Customer Care.