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Troubleshoot call volume on your Motorola XPRT

This article helps troubleshoot in-call sound quality on your Motorola XPRT.

These steps help identify and resolve the underlying cause. After completing each step, test to see if the issue is fixed. If not, continue to the next step.

  1. Verify the volume is turned up.

    The volume for voice calls can be adjusted only when you are on a voice call. To turn up the volume, first make a call. After the call is answered, press the Volume up key until the preferred volume is reached.
  2. Update the PRL.

    1. From the home screen, tap the Launcher icon.
    2. Scroll to and tap Settings.
    3. Scroll to and tap About phone.
    4.  Tap System updates.
    5. Tap Update PRL and wait until it completes.
    6. Tap OK.
  3. Verify if coverage is available at your current location.

    If your phone has low signal strength, see if your location is within Boost Mobile voice coverage on the Boost Mobile coverage map.
  4. Perform a soft reset.

    Performing a soft reset will restart your phone and close this guide.

    1. Turn your phone off.
    2. Remove the battery. After 30 seconds, reinsert the battery.
    3. Turn your phone back on.

Note: To optimize device performance, be sure your Motorola XPRT is running the most recent device software. Check for software updates.