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Show Me How

Perform a Master Reset via Hardware
  1. A master reset will result in the loss of all data stored on the device including 3rd party applications.

    It is highly recommended that you complete a backup of the device information and disable McAfee device protection before proceeding with the steps in this tutorial.

    With the handset turned off, press and hold the Volume Down key.

    Note: Your McAfee PIN will be required to set up this device if you do not disable McAfee Security.

  2. With the Volume Down key held, press and hold the Power key.

    Release both keys when Recovery mode appears on the screen.

  3. Press the Volume Down key to scroll to and highlight wipe data/factory reset, then press the Power key.

  4. Press the Volume Down key to scroll to and highlight Yes -- delete all user data, then press the Power key.

  5. Once the wipe is complete, press the Power key to select reboot system now.

  6. The master reset is now complete. The handset will restart.