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Show Me How

Set Up and Access Visual Voicemail
  1. From the home screen, tap Voicemail.

    Note: If the icon has been removed, tap the All Apps icon and then tap Voicemail.

  2. Swipe left through the Welcome to Visual Voicemail screens, then tap DONE.

    Note: To skip the Welcome messages, tap SKIP.

  3. Tap PERSONALIZE.

    Note: If an update is available, follow the prompts to download and install the update.

  4. The handset will automatically dial the voicemail number.

    Follow the voice prompts to set up the voicemail account.

    Once the passcode, name, and greeting are set up, listen to the remaining instructions and tips.

    Tap the End Call button when finished.

  5. The Visual Voicemail has been set up.

    Tap a voicemail message.

  6. Tap the Play button to begin playback.

    • Tap the Call icon to return the call.
    • Tap the Reply icon to respond with a message.
    • Tap the Pause/Play button to pause or resume the message.
    • Tap the Speaker button to turn speakerphone on or off.
    • Tap and drag the playback slider to skip to a specific part of the message.

    For additional options, tap the Menu icon.

    • To move the message to the Trash folder, tap Delete.
    • To share the message, tap Share and follow the steps.
    • To archive the message, tap Archive message.

    Otherwise, tap the Back key twice to return to the Inbox.

    Note: Deleted messages are stored in the Trash folder for 30 days, after which they are permanently deleted.

    Archived messages are stored indefinitely.

  7. New messages will automatically be displayed in the Inbox.

    Note: To access other folders, swipe right from the edge of the screen to open the Side menu, then tap the folder.

    For additional voicemail settings, tap the Menu icon in the upper right, then tap Settings.