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Show Me How

Reset network settings
  1. From the home screen, tap the Phone icon.

    Note: The device must be in a Sprint coverage area to complete the programming and activation process. To verify Sprint Coverage, visit the Sprint website at coverage.sprint.com.

  2. Dial ##72786#.

    Note: If needed, tap the Dial tab.

  3. Tap OK.

    The device will power off and restart.

  4. After the device restarts it will automatically perform Hands Free Activation.

    Once the activation is complete, tap OK.

    The device will restart.

    Note: If needed, swipe the screen to unlock the device

  5. The device will check for firmware updates.

    If an update is available, follow the prompts to download and install the update. Otherwise, tap OK.

    Note: If needed, swipe the screen to unlock the device one more time. If prompted, tap OK for the Update PRL to complete.

  6. The network settings have been reset, and the device is now re-activated.