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Program your device

Steps to activate your Motorola Z2 Play


  • Phone is not active
  • Unable to make or receive calls
  • Unable to send or receive text messages

Note: Before you try these steps, check the Sprint coverage map and verify that you are in an area with good coverage.

  • Hands-free activation

If this is the first time activating your phone, hands-free activation automatically runs in the background as you go through the initial sign-in process.

Initial sign-in and first use

  • Update the data profile

If this is not the first time activating your phone or hands-free activation did not complete successfully, update the data profile.

Update the data profile

  • Reset network connection

If the activation methods above did not work, reset your network connection.

Reset the network connection

If you are having trouble activating your device, make an appointment at a convenient Sprint Store.