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Troubleshoot issues related to text messaging on your Sharp AQUOS Crystal

This article helps troubleshoot text messaging issues on your Sharp AQUOS Crystal.

You may have text messaging issues if your phone is:

  • Unable to send or receive text messages
  • Displaying error codes or network messages when you try to send a text message

These steps help identify and resolve the underlying cause. After completing each step, test to see if the issue is fixed. If not, continue to the next step.

  1. Verify airplane mode is turned off.

    1. Press and hold the Power key.
    2. If Airplane mode is ON displays, tap Airplane mode.
  2. Verify your Sharp AQUOS Crystal is connected to the Boost Mobile voice network using Boost Zone.

    Be sure your Sharp AQUOS Crystal is connected to the Boost Mobile voice network to send or receive text messages.

    1. From the home screen, tap the All Apps icon, then tap Boost Zone.
    2. Swipe to the left to open Device Diagnostics.
    3. Look for Network:
      • Network is in the Passed section: Your phone is connected to the Boost voice network.
      • Network is in the Failed or Flagged section: Update the PRL.
        1. From Device Diagnostics, tap Network.
        2. Tap Network PRL.
        3. After the update is complete, tap OK.
  3. Perform a soft reset.

    A soft reset reconnects your Sharp AQUOS Crystal to the Boost Mobile network.

    1. Press and hold the Power key until your phone restarts.
    2. Release the Power key as soon as the device restarts.
  4. Have you ever been able to send or receive a text message on your Sharp AQUOS Crystal?

    If your Sharp AQUOS Crystal is active and you've never been able to text, contact Boost Customer Care for further troubleshooting.

Note: To optimize device performance, be sure your Sharp AQUOS Crystal is running the most recent device software. Check for software updates.

If you're still having issues, contact Boost Customer Care.