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Troubleshoot shortened battery life on your BlackBerry Curve 9310

This article helps you troubleshoot battery life issues on your BlackBerry Curve 9310.

You may have battery issues if:

  • Your BlackBerry® Curve™ 9310 consistently displays a low charge
  • The battery drains quickly

Try each of these steps to see if it helps your charge last longer.

  1. Change the power settings.

    You can improve battery life by adjusting the power settings on your phone.

  2. Close background applications.

    Some apps continue to run in the background after you exit them. Boost Mobile recommends that you close background applications when you're not using them.

  3. Verify that your BlackBerry Curve 9310 is running the most recent software.

    There may be a software update that improves battery life on your phone. Check for software updates.

  4. Safely remove your SD card.

    1. From the home screen, scroll to the All tray, and press the trackpad.
    2. Scroll to Options, and press the trackpad.
    3. Scroll to Device, and press the trackpad.
    4. Scroll to Storage, and press the trackpad.
    5. Press the Menu key.
    6. Scroll to Safely Remove Media Card, and press the trackpad.
    7. Remove the SD card.
  5. Perform a soft reset.

    A soft reset restarts your phone and does not erase any of your content or data.

    1. Turn your phone off.
    2. Remove the battery. After 30 seconds, reinsert the battery.
    3. Turn your phone back on.
  6. Verify that your charger is working.

    Note: You risk severe damage to your phone if the charger isn't the same voltage, amps, and plug type as your original charger. You can purchase compatible chargers on www.boostmobile.com.

    1. Connect your phone to your charger and see if the charging icon displays.

If you still have a battery issue, review these FAQs, or contact Boost Customer Care.