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Troubleshoot charging issues on your HTC Desire 626s

This article helps troubleshoot charging issues on your HTC Desire 626s

You may have charging issues if your HTC Desire® 626s

  • Doesn't charge
  • Charges slowly

Try each of these steps if your phone has charging issues.

  1. Verify that your phone and charging port are not damaged.

    1. Carefully inspect your phone to be sure it's not overheating, swollen or damaged.
    2. Carefully inspect your phone's charging port and remove any debris.

    Caution: If your phone is damaged, do not complete the remaining steps in this guide. Please contact Boost Customer Care.

  2. Verify that your HTC Desire 626s can power on.

    1. Press and hold the Power key.
  3. Verify that your charger is working properly.

    Note: You risk severe damage to your phone if the charger isn't the same voltage, amps, and plug type as your original charger. You can purchase compatible chargers on boostmobile.com.

    1. Connect your phone to your charger.
    2. From within Boost Zone, swipe to the left to open Device Diagnostics.
    3. Tap Battery Status.
    4. Verify that the battery status is Charging.
  4. Verify that your HTC Desire 626s is running the most recent software.

    1. In Boost Zone, swipe to the left to open Device Diagnostics.
    2. Tap System Updates.
    3. Tap Device Software.
    4. Tap CHECK FOR UPDATE.
      • If an update is available, follow the prompts to install.
  5. Safely remove your SD card.

    1. From the home screen, swipe down the Status bar.
    2. Tap the Settings icon.
    3. Scroll to and tap Storage.
    4. Tap the Eject icon beside the SD card name.
    5. Tap OK.
  6. Perform a soft reset.

    A soft reset restarts your phone and does not erase any of your content or data.

    1. Press and hold the Power and Volume up keys for 10 seconds.

If you're still having issues, troubleshoot shortened battery life or contact Boost Customer Care.