Troubleshoot issues related to Bluetooth and your Samsung Galaxy J7
This article helps you troubleshoot Bluetooth issues on your Samsung Galaxy J7
You may have Bluetooth® issues if your Samsung Galaxy J7 is unable to:
- Pair with a Bluetooth device
- Connect to a Bluetooth device
- Recognize a Bluetooth device
These steps help identify and resolve the underlying cause. After completing each step, test to see if the issue is fixed. If not, continue to the next step.
Does your phone you're pairing with support the same Bluetooth protocols as your Samsung Galaxy J7?
Refer to the Bluetooth device's user manual for compatibility.
Your Samsung Galaxy J7 is compatible with Bluetooth v4.0 and supports the following protocols:
- Advanced Audio Distribution Profile (A2DP)
- Audio/Video Remote Control Profile (AVRCP)
- Device Identification Profile (DI)
- Generic Audio/Video Distribution Profile (GAVDP)
- Generic Object Exchange Profile (GOEP)
- Hands-Free Profile (HFP)
- Human Interface Device Profile (HID)
- HID Over GATT Profile (HOGP)
- Headset Profile (HSP)
- Message Access Profile (MAP)
- Object Exchange Profile (OBEX)
- Object Push Profile (OPP)
- Personal Area Networking Profile (PAN)
- Phone Book Access Profile (PBAP)
- Serial Port Profile (SPP)
If the manual doesn't list any of these protocols, your Samsung Galaxy J7 is unable to connect to that Bluetooth device.
Is Bluetooth enabled on both devices?
Bluetooth may be turned off on either the Samsung Galaxy J7 or the other Bluetooth device. Be sure Bluetooth is enabled on both devices.
- From the home screen, tap Apps.
- Scroll to and tap Settings.
- Tap Bluetooth.
- Tap the Bluetooth switch to ON if needed.
Is the Bluetooth device in range?
The Bluetooth communication range for most devices, including your Samsung Galaxy J7, is about 30 feet. Be sure your phones are in range.
Perform a soft reset.
A soft reset deletes any temporary files that may be causing the issue.
- With the phone powered on, remove the battery cover.
- Remove the battery
- Wait 10 seconds.
- Replace the battery.
- Turn the phone back on.
Remove the pairing and re-pair the Bluetooth device.
Removing the pairing, restarting your Samsung Galaxy J7, and then re-pairing the Bluetooth device refreshes and updates your connection.
Note: To optimize device performance, be sure your Samsung Galaxy J7 is running the most recent device software. Check for software updates.
If you're still having issues, please select your provider to contact Customer Care: