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nano-SIM card is not recognized

This article troubleshoots issues related to the SIM card

Check whether the nano-SIM card is properly installed. For details, see how to install nano-SIM Card.

Check the nano-SIM card for damage.

Check the nano-SIM card IC chip for scratches/corrosion.

Dirty nano-SIM card (particularly IC chip) may prevent recognition. Clean gently with a soft cloth.

Contact Customer Service.