Home > Device Support > Show Me How

Show Me How

Perform a Master Reset via Hardware
  1. A master reset will erase all data stored on the device.

    This type of reset should only be used as a last resort after all other troubleshooting steps have been exhausted. It is highly recommended that you complete a backup of the device information and disable Device Protection before proceeding with the steps in this tutorial.

    With the device turned off, press and hold the Volume down key.

    Note: If Device Protection is not disabled, the login credentials for the Google account currently associated with the device will be needed to set up the device after the reset.

  2. With the Volume down key held down, press and hold the Power key.

    Release both keys when the Android screen appears.

  3. Use the Volume keys to scroll to RECOVERY MODE.

    Press the Power key to select RECOVERY MODE.

  4. Use the Volume keys to scroll to RECOVERY MODE.

    Press the Power key to select RECOVERY MODE.

  5. Press the Volume down key to scroll to Wipe data/factory reset.

    With Wipe data/factory reset highlighted, press the Power key.

  6. Press the Volume down key to scroll to Userdata only, then press the Power key.

  7. Once the wipe is complete, with Reboot system now highlighted, press the Power key.

    The device will restart.

  8. The device is now reset and ready for use.